前言 001

Chapter One　Basic Knowledge of Business Letter Writing 001
　Section One　　Introduction of Business Letter Writing 001
　Section Two Layout of a Business Letter 002
　Section Three Structure of Business Letter 007
　Section Four Addressing Envelopes 014
　Section Five Good Writing Principles 017
　Section Six Some Rules of Good Writing 021
　Section Seven Useful Words & Expressions  023
　Section Eight Useful Sentences 024
　Section Nine Exercises 026

Chapter Two　Establishing Business Relations 031
　Section One Introduction 031
　Section Two Writing Guide 031
　Section Three Specimen Letters 032
　Section Four Useful Words & Expressions 034
　Section Five Useful Sentences 035
　Section Six Exercises 036

Chapter Three　Status Inquiries 039
　Section One Introduction 039
　Section Two Writing Guide 039
　Section Three Specimen Letters 041
　Section Four Useful Words & Expressions 043
　Section Five Useful Sentences 043
　Section Six Exercises 044

Chapter Four　Sales Promotion 048
　Section One Introduction 048
　Section Two Writing Guide 048
　Section Three Specimen Letters 049
　Section Four Useful Words & Expressions 051
　Section Five Useful Sentences 052
　Section Six Exercises 053

Chapter Five　Inquiries and Replies 056
　Section One Introduction 056
　Section Two Writing Guide 057
　Section Three Specimen Letters 058
　Section Four Useful Words & Expressions 060
　Section Five Useful Sentences 060
　Section Six Exercises 061

Chapter Six　Offers and Quotations 065
　Section One Introduction 065
　Section Two Writing Guide 065
　Section Three Specimen Letters 066
　Section Four Useful Words & Expressions 069
　Section Five Useful Sentences 069
　Section Six Exercises 071

Chapter Seven　Counter-offers 074
　Section One Introduction 074
　Section Two Writing Guide 074
　Section Three Specimen Letters 075
　Section Four Useful Words & Expressions 077
　Section Five Useful Sentences 078
　Section Six Exercises 079

Chapter Eight　Orders and Fulfillment 082
　Section One Introduction 082
　Section Two writing Guide 083
　Section Three Specimen Letters 084
　Section Four Useful Words & Expressions 086
　Section Five Useful Sentences 087
　Section Six Exercises 088

Chapter Nine　Sales Confirmation and Purchase Contract 091
　Section One Introduction 091
　Section Two Writing Guide 091
　Section Three Specimen Letters 092
　Section Four Useful Words & Expressions 099
　Section Five Useful Sentences 100
　Section Six Exercises 102

Chapter Ten　Payment 105
　Section One Introduction 105
　Section Two Writing Guide 106
　Section Three Specimen Letters 106
　Section Four Useful Words & Expressions 109
　Section Five Useful Sentences 112
　Section Six Exercises 115

Chapter Eleven　Packing 120
　Section One Introduction 120
　Section Two Writing Guide 120
　Section Three Specimen Letters 121
　Section Four Useful Words & Expressions 123
　Section Five Useful Sentences 123
　Section Six Exercises 127

Chapter Twelve　Shipment 130
　Section One Introduction 130
　Section Two Writing Guide 130
　Section Three Specimen Letters 131
　Section Four Useful Words & Expressions 133
　Section Five Useful Sentences 134
　Section Six Exercises 138

Chapter Thirteen　Insurance 142
　Section One Introduction 142
　Section Two Writing Guide 142
　Section Three Specimen Letters 143
　Section Four Useful Words & Expressions 146
　Section Five Useful Sentences 148
　Section Six Exercises 151

Chapter Fourteen　Agency 156
　Section One Introduction 156
　Section Two Writing Guide 157
　Section Three Specimen Letters 158
　Section Four Useful Words & Expressions 160
　Section Five Useful Sentences 161
　Section Six Exercises 161

Chapter Fifteen　Complaints and Claims and Settlement 165
　Section One Introduction 165
　Section Two Writing Guide 165
　Section Three Specimen Letters 167
　Section Four Useful Words & Expressions 169
　Section Five Useful Sentences 169
　Section Six Exercises 170

Chapter Sixteen　E-mail,Fax and Telex 173
　Section One E-mail Introduction 173
　Section Two Fax Introduction 175
　Section Three Telex Introduction 177

Appendix:Try Your Hand 179

参考文献 186